Why Your Company Needs A Twitter Strategy In Place
Posted on Wed, Jun 23, 2010 @ 02:37 PM
With the rapid emergence of professional Twitter accounts, it has become more and more urgent to create a Twitter presence and manage it efficiently. Before your company begins Tweeting away, you need to create a Twitter Strategy or "Twittergy" as I like to call it.
Monitor the Online Conversations
First, you need to target your audience by selecting a list of 10 keywords to monitor on a daily basis and follow those discussing the topics your company should be weighing in on. A great way to find people who are writing about hashtags(#) based on your business is to use Blastfollow. Blastfollow will allow you to see anyone that is tweeting and using a "#" to identify the content of their tweets. Identifying these voices and following them is a great way to create a customer Twitter community.
Hashtags are trending topics that people are discussing, and can be seen on twitter in the following format; KeChange seeks answers to #SocialMedia. A hashtag will take the trending topic and serve as a resource for all users searching that topic. This will enhance your online presence and allow users to follow you based on your hashtag.
Project the Right Message
Once you have your 10 keywords in place, you need to establish yourself as an authoritative voice for these areas. Submit articles based on these 10 keywords that pose questions, concerns, and responses for your community of Tweeters. Providing your Tweeters with resourceful information is the best way to get your posts "Retweeted". Retweets are essential for getting your information out to multiple viewers. You can see in this diagram how a retweet can get viewed by hundreds and thousands of external Tweets that aren't apart of your following yet but are potential followers.
Here at KeChange we like to incorporate a content-based formula for Tweeting on an hourly basis. This content schedule includes approximately 8 tweets a day for our business with usually 4-5 of the tweets being business-oriented and 2-3 tweets that are more casual and fun. The combination of these techniques provides a personal way to deliver informative content.
Choose Your Platform Wisely
Twitter has many different outlets for keeping an eye on your followers and we found that a website called Hootsuite is one of the best outlets for staying up to date with your followers. Hootsuite allows you to see your homepage, @mentions, direct messages, as well as trending topics. Hootsuite also allows you to schedule tweets to be delivered at a later time and date. (FYI- @mentions are a public mention of a particular person during a post, designated by using the "@" symbol immediately before a person's twitter name. Responding and recognizing these @mentions is a great way to thank and encourage people to continue interacting with you.
Here's a list of some other effective Twitter outlets:
search.twitter, tweepsearch.com, refollow.com, oneforty.com
By Cameron Moulton, Internet Marketing Associate
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